Support
Answers to common questions, and how to reach us.
Email us
support@livelocksapp.comWe usually reply within two business days. Include your iPhone model and iOS version if something isn’t working. Never send passwords or payment details.
Pro and billing
How do I restore my Pro subscription?
Open LiveLocks, go to the Account tab (or open the Pro screen) and tap Restore purchases. Make sure your iPhone is signed in to the same Apple ID you used to subscribe. There’s no LiveLocks account or password; your subscription belongs to your Apple ID.
If Pro still doesn’t appear, close and reopen the app, check your connection, then try Restore again. Still stuck? Email us with the order ID from your Apple receipt.
How do I cancel?
On your iPhone, open Settings → tap your name → Subscriptions → LiveLocks Pro → Cancel Subscription. You can also do this in the App Store app: tap your profile picture → Subscriptions.
Cancel at least 24 hours before your renewal date to avoid the next charge. Pro stays on until the end of the period you’ve paid for. Deleting the app doesn’t cancel your subscription. We can’t cancel for you, because Apple manages all subscriptions.
Can I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com, signed in with your Apple ID. We can’t see or issue refunds.
What’s the difference between Free and Pro?
Free: your free edge, plus one upcoming game. No card needed.
Pro: every edge, including Top Edges, in every game, live and upcoming, plus every player prop. Pro is a monthly or annual subscription; prices are shown in the app before you buy.
Do I need an account?
No. LiveLocks has no sign-up and never asks for your email. See the Privacy Policy for exactly what the app sends.
Edges and LockLine AI
What is an edge?
Prediction markets price every outcome in cents: 57¢ means the market thinks it’s about 57% likely. LockLine AI sets its own price from the live game and the market. When LockLine’s price is higher than the best price available in the market, after fees, the gap is the edge.
Example: Market 57¢ → LockLine 65¢ = +8¢. Bigger edges are listed first. You can switch between cents and percent in Account → Price format.
Edges are estimates, not guarantees.
What is a Top Edge?
A Top Edge is one of our strongest, rarest edges, +7¢ or more. It’s marked by an outline and always listed first. Top Edges are included with Pro.
What is LockLine AI?
LockLine AI is our proprietary pricing model. It reads the live game (score, clock, possession, field position, power plays, scoring pace), reads live prediction-market prices net of fees, projects how the rest of the game plays out, and sets its own price, re-pricing within seconds as things change.
Why are there only a few edges, or none?
That’s on purpose. An edge only shows when the market is deep enough, two-sided and fresh, and, during a game, when the gap has held for a few seconds. When markets agree with LockLine, or are thin or stale, nothing shows. Overnight and in the off-season there may be no games to price. The Upcoming tab shows the week ahead.
Can I place a trade or wager in LiveLocks?
No. LiveLocks is an analytics app. It isn’t an exchange, a broker or a sportsbook, and it doesn’t accept, place, route or link to orders or wagers. It doesn’t connect to any market account.
Where does the data come from?
Market prices: public prediction-market quotes, shown in the app as “the market”. We don’t name or link to any market.
Game data: scores, clocks and box scores from ESPN and league data feeds.
LiveLocks isn’t affiliated with, endorsed by, or sponsored by any league, team, players association, data provider or prediction market. Data can occasionally be delayed or wrong; if something looks off, email us.
Which sports are covered?
Pro and college football and basketball, pro women’s basketball, hockey and baseball, in season. Player props appear where the market lists them.
Age and responsible play
Why is LiveLocks 18+?
LiveLocks shows prices from markets on sporting events, which are for adults. The app asks you to confirm you are 18 or older on first launch, and it’s rated 18+ on the App Store.
Need to talk to someone?
If gambling is a problem for you or someone you know, help is free and confidential, 24/7.
National Problem Gambling Helpline (1-800-426-2537). More resources at ncpgambling.org.